FAQ
Q. What is #MyHospital?
#MyHospital is 24 hours of giving fueled by the power of social media and collaboration. #MyHospital is an initiative of Massena Hospital Foundation.
Q. When is #MyHospital?
#MyHospital starts at noon on Wednesday, May 24, 2023 and runs through noon on May 25, 2023
Q. Who can donate?
Anyone may donate. Donations through the #MyHospital online portal to the MH Foundation are tax-deductible and cannot be refunded. Contributions may be made via credit or debit card, Venmo and PayPal. Online donations will be received and receipted by GiveGab.
Q. What is GiveGab?
GiveGab is a nonprofit giving platform that helps nonprofits to raise money, engage donors and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy to use products that allows organizations to function in a more streamlined manner.
Q. How will donations be distributed?
Each donation made to the MH Foundation will be disbursed directly from GiveGab via direct deposit within 5-7 business days.
Q. How much of my donation goes to the nonprofit?
GiveGab retains a 4% campaign management fee from all donations. Credit Card processing fees are an additional 2.5% + $0.30 for all major credit cards (Visa, MasterCard, American Express, and Discover). You are given the option to cover the fees and if you choose this option, 100% of your online charitable gift will go to the receiving organization. All donations are final and cannot be refunded. Any donations processed outside of #MyHospital donation period, through GiveGab.com, or subsequent recurring donations are subject to transaction fees outlined on the GiveGab.com pricing page: http://info.givegab.com/pricing.
Q. Who will receive my contact information?
The Massena Hospital Foundation will have access to your name and email address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities.
Q. Do I need to create an account with GiveGab?
No. You do not need to create an account to make a donation. The benefits of creating an account include having your tax receipts collected in one location, being able to track your donations, follow the charities you support, and engage in future volunteering and donations. Your tax receipt is emailed immediately upon processing your donation. To claim a donation as a deduction on U.S. taxes, you should retain the donation receipt as an official record.
Q. Can I make donations via a mobile device?
Yes! Simply visit #MyHospital on your mobile device.
Q. Can I pre-schedule a donation for #MyHospital?
You cannot pre-schedule your #MyHospital gift, but you may make a donation to the MH Foundation before or after #MyHospital. In order for your donation to be counted towards matches and challenges associated with #MyHospital it must be made between May 24 at noon and May 25 at midnight.