FAQ
Q. What is Giving Day?
Giving Day is a day of giving fueled by the power of social media and collaboration. Giving Day is an initiative of GiveGab.
Q. When is Giving Day?
Giving Day is on May 15th, 2024 from midnight to 11:59 PM.
Q. Who can donate?
Anyone may donate. Donations through the Giving Day online portal to Massena Hospital Foundation are tax-deductible and cannot be refunded. Online contributions may be made via credit, debit card, PayPal, Venmo, Apple Pay, and Google Pay. Donations will be processed and receipted by GiveGab/Bonterra. Offline contributions can be made by cash, check, and credit card at the MH Foundation office at Massena Hospital.
Q. What is GiveGab/Bonterra?
GiveGab/Bonterra is a nonprofit giving platform that helps nonprofits to raise money, engage donors and manage volunteers quickly and efficiently.
Q. How will donations be distributed?
Each donation will be disbursed directly from GiveGab/Bonterra via direct deposit within 5-7 business days to the Massena Hospital Foundation.
Q. How much of my donation goes to the nonprofit?
GiveGab/Bonterra retains a 4% campaign management fee from all donations. Credit Card processing fees are an additional 2.5% + $0.30 for all major credit cards (Visa, MasterCard, American Express, and Discover). You are given the option to cover the fees and if you choose this option, 100% of your online charitable gift will go to the receiving organization. All donations are final and cannot be refunded. Any donations processed outside of the Giving Day donation period through GiveGab.com, or subsequent recurring donations, are also subject to the transaction fees outlined above.
Q. Who will receive my contact information?
The MH Foundation will have access to your name and email address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities.
Q. Do I need to create an account to make a donation?
No. You do not need to create an account to make a donation. The benefits of creating an account include having your tax receipts collected in one location, being able to track your donations, follow the charities you support, and engage in future volunteering and donations. Your tax receipt is emailed immediately upon processing your donation. To claim a donation as a deduction on U.S. taxes, you should retain the donation receipt as an official record.
Q. Can I make donations via a mobile device?
Yes! Simply visit givingday.org on your mobile device.
Q. Can I pre-schedule a donation for Giving Day?
You cannot pre-schedule your Giving Day gift, but you may make a donation before or after the Giving Day. In order for your donation to be counted towards prize incentives awarded on Giving Day it must be made between midnight at 11:59 p.m. on May 15th, 2024.